AAPL is a valuable resource to any private lender. Their lending content and conference is one of the largest, most jam packed private lending events in the nation. AAPL is also the the private lending hub for all things education, networking, and helps the private lending industry stay up to date on court rulings and news that effects all lenders in the US.

It was clear that AAPL was a leading source of networking in the private lending space and I wanted to be informed and better connected. Now – the industry events feel like reunions between our customers and industry friends . They also bring in new faces and innovators that help keep the industry moving forward and as a leader in private lending technology ourselves, I knew that I needed to be apart of this amazing organization.

I was honored recently to be on a panel with other private lending influencers and experts which was a really great time. We met regularly to discuss our panel topics which would evolve into industry forecasts and deeper conversations surrounding what the industry will need as technology and software becomes more powerful and relevant to lending.

The panels are a great way to make lifelong connections and really enjoyed the panelists unique perspectives and my time being apart of the 2023 AAPL conference.

After graduating with a degree in Economics from Ohio Wesleyan University over 10 years ago – I always knew that real estate and technology was a path I wanted to take. Once I found a position in Business Development was open at The Mortgage Office – I jumped at the opportunity to work for a firm with a rich history in supporting the private lending space (they were founded in 1978). Now, I help to run our account management and onboarding teams and enjoy working with our customers to help them grow and expand.

Each one of our 1,200+ diverse customers seems to bring a new perspective and challenge they are working to solve with TMO. There is nothing better than seeing our customers become even more successful after implementing our system and I love playing a consultative role to help them accomplish their growth and automation goals.

I am extremely proud of our Account Management and Onboarding team and what we have been able to build and accomplish in such a short amount of time. When TMO went through our acquisition 3 years ago, it was clear we needed to focus more on the growth of our high quality customer base by making strategic investments. Part of this meant we needed to invest in new departments and teams to enhance our client experience by better collecting feedback, increasing our customer service, and delivering enhancements.

These departments were built from scratch and I was honored to play a role in helping to better serve our 8,000+ daily users by leading these teams. We still have massive goals and expectations to hit, but we are extremely proud of the team and infrastructure we now have in place which has resulted in high double digit growth in 2022 and 2023 – especially with the launch of TMO PRO, our fully web-based system.

‘Who Moved My Cheese‘ is one of my favorite books and helps to address  the changes we go through in life and work and your ability to respond to adversity.

Just in our lending world today, from high interest rates, to recession fears, to the introduction of AI and machine learning – the list goes on and things are going to keep changing.

You have to be able to react, adapt, and overcome and it starts with your attitude. Good things can come from change and adversity if you have the right mindset and openness to change.